Return & Refund Policy

Effective Date: 22/05/2026

At Vogelle , we want you to love what you purchase. If you are not completely satisfied, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility Criteria

To be eligible for a return:

  • The product must be unused, unworn, and in its original condition
  • All original tags, packaging, and accessories must be intact
  • The item must not show any signs of use, damage, or alteration
  • A valid proof of purchase (order ID or invoice) is required

We reserve the right to reject returns that do not meet the above conditions.

2. Return Timeframe

  • You can request a return within [3-4 Days] of receiving your order
  • Return requests made after this period may not be accepted

3. Refund Process and Timing

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund
  • If approved, the refund will be processed within [6-7 Days]
  • The amount will be credited to your original payment method

Please note:

  • Shipping charges (if any) are non-refundable
  • Refund processing time may vary depending on your bank or payment provider



4. Exchange Options

  • We offer exchanges for eligible products in case of size issues, defects, or damage
  • Exchanges are subject to product availability
  • If the requested item is unavailable, we may offer a refund or store credit

To request an exchange, contact us at [vogelle@gmail.com].

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Please contact us within [3-4 Days] of delivery
  • Share clear images or videos of the issue for verification

Once verified:

  • We will arrange a replacement, exchange, or full refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, worn, or damaged after delivery
  • Items without original packaging or tags
  • Personal care or hygiene-related items (if applicable)
  • Products purchased during special sales or clearance (if specified)

7. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping cost
  • If the return is due to customer preference (e.g., change of mind), return shipping charges may be borne by the customer

8. Cancellation Policy (Optional but Recommended)

  • Orders can be canceled before they are shipped
  • Once the order is dispatched, cancellation may not be possible


9. Contact Us

For return requests or any assistance, please contact us:

Vogelle
Email: vogellemarketing@gmail.com
 Support Hours: 10:00 am to 10:00 pm
 Address: Gurukul Road, Ahmedabad, Gujarat